CMC Theory and Dispute Resolution
Which of the following is an Argument Against using text-based CMC for Dispute Resolution?
That's right. Media Richness Theorists see F2F interactions as being the richest. In their view CMC approaches do not provide the same range of cues or interactivity that may be needed in situations of conflict
No - Walther's SIP theory and his ideas about Hyperpersonal relationships suggests that people can and do adapt to new CMC technologies, finding ways to express themselves and build strong relationships that can benefit dispute resolution processes.
No - the ability of parties to control their responses and appearance and signals they send should be seen as a potential benefit to conflict resolution processes.
Which of the following terms does NOT belong with the others?
All the items except one are from the same model of communication.
Nope - this is part of the model thinking of
Nope - this is part of the model we are thinking of
That is Correct. All the other items in this list are part of Shannon's model of communication developed at Bell Labs. This concept is from a different theory about the level of interpersonal contact and intimacy of a given method of communication.
Nope - this is part of the model thinking of
Nope - this is part of the model thinking of
Emoticons, online profiles, user nicknames, twitter hashtags and LOLspeak are all forms of what?
Not really - while they could be used by ethusiastic youth, older users employ them too.
Nope - use of these methods can actually help users to connect and build greater understanding, not less.
That's correct. As a response to earlier concerns about too many social cues being filtered out be CMC channels, more recent theory has paid attention to the ways users add more social and personal information into the medium using their creativity and new modes of expression.
Nope. Most of these techniques can actually enhance and help clarify the message, not dilute or confuse it.
Self-Serving Bias, Stereotyping, Halo Effects, the Mood of the Interpreter, and the Fundamental Attribution Error are all examples of what?
Nope - these wouldn't qualify as distinct channels
That is correct. These human factors can blur and confuse attempts at communication and understanding between people, creating "noise" that interferes with clear communication.
Nope - this is not the answer (or droids) we are looking for.
Nope. If we had listed deindividuation or flaming, then perhaps you might have been correct, but not this list.
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