Background Reading

IDevice Icon Background Information and Extended Readings

This short module summarizes and builds upon two longer resources. Both items can be accessed from within this module:

  • Chapter 6 from the open access graphic novel Atlas Black: Management Guru by Short, Bauer and Ketchen entitled "Effective Communication - Can you hear me?"

  • The working paper "From :-( to :-) Using Online Communication to Improve Dispute Resolution" by Jelle van Veenen from Tilburg University, The Netherlands
Please continue using the "Next" link below to read the Atlas Black piece and review the abstract of "From :-( to :-)."


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