Assertive Speaking
When you need to tell someone something that might be difficult for them to hear, or when you want to initiate a conversation around a conflict, try using assertive speaking by doing this:
- Think before you speak
- Say what you mean and mean what you say
- Separate facts from feelings
- Focus on the action that occurred - not your interpretation
- Tell the other person what you want as opposed to what you don't want
CRE Calendar Usage: 3rd Edition